All information for returning/exchanging can be found on our Returns and Exchanges Policy page.
Jordering and Shipping FAQ
What's my size?
Each product page will include a size chart, fit guides, fabric content, reviews, questions answered by us and more to help you narrow it down. When in doubt, start with the size you know.
Size up for a relaxed fit or extra steez..
If you've somehow made it this far without ever wearing jorts or jants, send us an email with any additional fit questions.
How much will the jorts/jants/joveralls, etc. shrink or stretch out? Do I need to size up/down to accommodate?
We work hard to make comfy, stretchy, durable denim that doesn't shrink or bag out to oblivion. Jorts break in substantially so if you get them out of the bag and they are a bit snug and then you size up, they will likely be too loose.
Ripton denim will break in through every wear, giving a little in the right places and snapping back to that crispy OG fit with each wash. Go with the size that fits best on the first try-on.
On that note, how do I care for my new denim?
Tenderly, with a short soothing story at bedtime? Nah! Check out this nifty jort care guide.
Ripton makes Jeans now?! Can I just send you my height and weight?
Visit our Jeans fit post right here!
I submitted my order but I want to change items/sizes?
Send us an email ASAP with your jorder number and specifics on what needs to be changed. We can try and edit the order before it goes out.
I submitted my order but I want to cancel it?
We do not cancel orders. Please process the item for return once it has delivered. If you duplicated your order, email us.
My confirmation email shows the wrong shipping address?
Autofill happens! Send us an email so we can update it for you.
How long til my package arrives?
We use UPS and USPS ground options and (mostly) ship things 2-3 business days max after the jorder is placed. If you need your jorder by a certain date, please select expedited shipping to ensure a speedy pick, pack and delivery.
My tracking shows return to sender?
Email us and we'll help you out.
My tracking says delivered but it's nowhere to be found?
We receive the same tracking number and no additional delivery details on any jorders. Contact the carrier ASAP for additional details and/or file a claim with the carrier.
Ripton is not responsible for locating, replacing, or refunding any lost or stolen packages.
I HAVE ANOTHER QUESTION NOT ANSWERED HERE....
Email us at denim@ripton.co (not ".com")
*** Emails are answered M-F during regular business hours. Response times will increase during sales, promos, holidays, product launches, planetary alignments and other peak ordering periods. ***