Looking for return/exchange info? See here Returns and Exchanges Policy !
Shipping and Jordering FAQ
I submitted my order but I want to change items/sizes?
We do not continuously monitor our inbox but will try our best to catch it.
If an order is fulfilled with an incorrect address, we are not responsible for package recovery, replacement, refund or claims.
I submitted my order but I want to cancel it?
We do not cancel orders. Please process the item for return once it has delivered. If you duplicated your order, email us.
How long til my package arrives?
We use UPS and USPS ground options and (mostly) ship things 2-3 business days max after the jorder is placed. Holidays, new releases, planetary alignments may change that.
Estimated delivery dates are auto-populated by the carrier and not a guarantee.
If you need your jorder by a certain date, you must select expedited shipping.
Whats the expedited window?
Expedited orders will go out the same day if placed before 1pm MST.
Any orders after 1pm MST will go out the next business day.
My tracking shows 'Return to Sender'?
Email us and we'll help you out!
My tracking shows 'Delayed'?
Your package is still in transit, but will take longer than expected. We are happy to cover shipping charges due to this delay, please email us.
If a package is delayed, we do not recover, replace or refund the package as its still due to deliver.
My tracking says 'Delivered' but it's nowhere to be found?
We're a small business and outsource our shipping, unlike larger retailers that can deliver their own packages. We receive the same tracking number and no additional communication or insight once a package leaves Ripton's warehouse.
Contact the carrier ASAP for additional details and/or file a claim.
Ripton is not responsible for submitting claims, locating, replacing, or refunding any lost or stolen packages.
Can I get a price adjustment?
Sale pricing does NOT retroactively apply to purchases made prior to discounting.
What's my size?
Each product page will include a size chart, fit guides, fabric content, reviews, questions answered by us and more to help you narrow it down. When in doubt, start with the size you know.
Size up for a relaxed fit or extra steez..
If you've somehow made it this far without ever wearing jorts or jants, send us an email with any additional fit questions.
How much will the jorts/jants/joveralls, etc. shrink or stretch out? Do I need to size up/down to accommodate?
Go with the size that fits best on the first try-on. Ripton denim will break in through every wear, giving a little in the right places and snapping back to that crispy OG fit with each wash.
On that note, how do I care for my new denim?
Email us or check out this nifty care guide
I HAVE ANOTHER QUESTION NOT ANSWERED HERE....
Email us at denim@ripton.co (not ".com")
*** Emails are answered M-F during regular business hours. Response times will increase during sales, promos, holidays, product launches, planetary alignments and other peak ordering periods. ***