Returns & exchanges are accepted within 30 days of purchase.
- Pre-orders are the only exception to the 30 day window. If you need to return or exchange a pre-order and your window has closed, email us denim@ripton.co for assistance
- Refunds are at an estimated ~3 week processing period after delivery
All returned/exchanged items must:
- Be unworn, unwashed and in brand new condition
- Have all original tags attached and packaging included
- Not have any strong smells, scents, perfumes or pet hair
What items are non-refundable and/or non-exchangeable?
- Gift cards
- Specific items as indicated on the product page description
- Items discounted at/more than 30% are exchange-only
- Items discounted at/more than 40% are final sale
What are my refund options?
All returns offer the option to be refunded to the original form of payment or shop credit
How do I create a return or exchange?
- Visit our returns center
- Enter your order number and zip code
- Follow the instructions to complete your return or exchange
How do I ship back the items? What does it cost?
- When your return/exchange is submitted, you will receive a shipping label
- Exchanges are free
- Returns include a $7 handling fee to help us support shipping and labor costs due to processing
- If opt'ing for shop credit on a return, the handling fee is waived
Can I just ship you back the items and you figure it out?
- No, we do not accept direct returns
- Your return MUST be processed via our returns center (link above) and sent with the shipping label provided
I didn't get a label! What now?
If you didn't get a label and/or you need the label resent, email us!
How can I change the items in my exchange/return?
We can't edit a return or exchange, but we can cancel it so you can start over. Send us an email to make this happen.
My item is damaged!
Email us within 7 days of delivery and we can help you out.
I received the wrong item.. what now?
- Create an exchange by visiting our returns center
- Enter your order number and zip code
- Select the item that was not received
- Mark the reasoning, "I received the wrong item"
- Select the intended item
- Follow any remaining instructions to complete the exchange
I have another question not answered here....
Email us at denim@ripton.co (not ".com")
*** Emails are answered M-F during regular business hours. Response times will increase during sales, promos, holidays, product launches, planetary alignments and other peak ordering periods. ***