Position: Customer Experience Specialist
Location: Ripton HQ – Boulder, CO
Type: Contract starting $20/hr
Time: Mon-Fri, 18-36 hrs/wk
Ripton is a rapidly growing, high speed performance denim brand. We're small, scrappy, and driven by innovating on classic styles. We operate in a highly collaborative and dynamic environment where flexibility, initiative, and a passion for excellent customer experiences will be key.
As our Customer Experience Specialist, you'll be the face and voice of Ripton—helping our customers in-person and via email. You’ll guide new customers through our product line, assist with fit and sizing questions, process returns, determine warranties, and support the warehouse and fulfillment team during slow periods.
This role is ideal for someone who enjoys variety in their workday, is customer and product obsessed, and wants to grow with a mission-driven startup.
Retail Shop Leadership
- Operate the Ripton HQ retail space with warmth, stoke and product knowledge
- Help new customers understand the Ripton brand, fit, and function
- Process in-store purchases, returns and exchanges
- Keep the shop well-merchandised to brand standards
Customer Emails
- Respond to fit, size, and product questions via email
- Manage address changes, order edits and other customer inquiries
- Collaborate with the warehouse team on fulfillment questions
- Report on common customer feedback, recurring issues, and improvement opportunities to product, fulfillment and e-commerce owners
Warehouse and Returns Support
- Audit organizational systems and maintain warehouse stock for optimal order processing
- Inspect returned products and accurately process and restock inventory
- Assist in inventory counts and help resolve discrepancies
- Prepare and organize product samples for sales and internal use
What We're Looking For
- Strong communication skills and a friendly, approachable style
- Detail-oriented, organized, and self-motivated
- Comfortable in seamlessly juggling customer service, retail, and light warehouse duties
- Enthusiasm for Ripton’s brand and mission
- Customer service background is required
- Apparel-focused retail or warehouse experience is a plus
Why Join Ripton?
This position offers in-depth exposure to many parts of the business with potential for growth into new areas. There is opportunity to bring your customer expertise to various off-site events with the operations and marketing team. You’ll work closely with our small team and contribute directly to the brand’s success.
To Apply
Email jobs@ripton.co with your resume and a few sentences about your relevant experience. Keep it casual—we’re more interested in who you are and what you bring to the table.
This is an in-person role. Must be based in Boulder, Colorado or maintain reliable transit from neighboring towns.
Ripton is an equal opportunity employer. We value diversity and are committed to creating an inclusive, supportive workplace for all.